Portuguese Speaking Customer Service for Automotive Department

Patrique Mercier Recruitment FR is thrilled to announce an opening for a Portuguese Speaking Customer Service Representative for the Automotive Department. This role offers a fantastic opportunity to engage with customers, providing exceptional service and support in the automotive sector.

Responsibilities

• Deliver outstanding customer service to Portuguese-speaking clients through phone, email, and chat, addressing inquiries related to automotive products and services.
• Assist customers with product information, order status, and resolving issues related to their automotive needs.
• Educate customers about various automotive solutions and promote new and existing products.
• Handle customer complaints and feedback efficiently while ensuring overall customer satisfaction.
• Maintain a thorough understanding of current automotive products and the company's offerings.
• Document all customer interactions accurately for compliance and quality assurance purposes.
• Collaborate with sales and technical teams to provide comprehensive support to customers.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• Previous experience in customer service, particularly in the automotive industry, is preferred.
• Strong communication and interpersonal skills.
• Ability to resolve customer issues and provide tailored solutions.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational skills.
• A keen interest in automotive products and services.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks