Dutch Speaking Customer Support for E-Commerce platform - Relocation to Greece

Patrique Mercier Recruitment Nordic is excited to announce a great opportunity for a Dutch Speaking Customer Support Specialist for our E-Commerce platform, with relocation support to Greece. In this role, you will play a critical part in providing excellent support to our Dutch-speaking customers, ensuring a seamless shopping experience on our platform. Your primary responsibilities will include resolving customer inquiries, assisting with order-related issues, and providing guidance on product usage. If you are enthusiastic about e-commerce and enjoy engaging with customers, we would love to have you on our team!

Responsibilities

• Deliver exceptional customer support to Dutch-speaking clients via email, phone, and live chat.
• Resolve customer inquiries related to orders, returns, product details, and account issues.
• Guide customers through the e-commerce platform to ensure a smooth and positive shopping experience.
• Document customer interactions accurately and follow up on unresolved issues.
• Collaborate with colleagues to identify and implement process improvements to enhance customer satisfaction.
• Stay updated with product offerings and promotions to provide informed assistance and recommendations.

Requirements

• Fluency in Dutch (both written and spoken) is essential; proficiency in English is a plus.
• Previous experience in customer support or a related field is preferred.
• Strong understanding of e-commerce platforms and retail practices.
• Excellent communication and problem-solving skills.
• Ability to work independently and collaboratively in a team environment.
• Detail-oriented with strong organizational skills and ability to multitask.
• Willingness to relocate to Greece and adapt to a new environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )