Offer summary

Qualifications:

Fluency in Finnish and English, both written and spoken., Prior experience in customer service, preferably in the electronics or technology sector., Strong communication and interpersonal skills for effective customer engagement., Proficient in using customer service software and Microsoft Office Suite..

Key responsibilities:

Provide outstanding customer service to Finnish-speaking clients via phone, email, and chat.

Assist customers with product information, troubleshooting, and technical support for electronic devices.

Resolve customer issues and complaints professionally, ensuring timely solutions.

Document customer interactions and maintain accurate records in the company's system.

Job description

Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for a Finnish Speaking Customer Service Representative for a prominent Top Electronics Company. This role is ideal for individuals who are enthusiastic about technology and enjoy providing excellent service to Finnish-speaking customers.

Responsibilities

Provide outstanding customer service to Finnish-speaking clients via phone, email, and chat, addressing their inquiries and concerns effectively.
Assist customers with product information, troubleshooting, and technical support for electronic devices.
Resolve customer issues and complaints with professionalism, ensuring timely and satisfactory solutions.
Document customer interactions meticulously and maintain accurate records in the company's system.
Collaborate with internal teams, including technical support, to provide comprehensive solutions to customers.
Stay updated on the latest technological advancements and product launches to enhance customer interactions.
Promote a positive image of the company while ensuring customer satisfaction in all communications.

Requirements

Fluency in Finnish and English, both written and spoken.
Prior experience in customer service, particularly in the electronics or technology sector, is preferred.
Strong communication and interpersonal skills to engage effectively with customers.
Ability to troubleshoot technical issues and provide clear guidance.
Proficient in using customer service software and Microsoft Office Suite.
Detail-oriented with excellent organizational skills.
A genuine interest in electronics and a passion for helping customers.

Benefits