German Speaking e-Cigarette Customer Support Health Department

Patrique Mercier Recruitment FR is excited to announce a vacancy for a German Speaking e-Cigarette Customer Support Representative in our Health Department. This role is perfect for individuals who are passionate about customer service and want to help others navigate the health aspects of e-cigarette products. You will play a crucial role in ensuring that German-speaking customers receive accurate information and exceptional support.

Responsibilities

• Provide high-quality customer support to German-speaking clients through phone, email, and chat, addressing their inquiries about e-cigarette products and health-related concerns.
• Deliver clear and insightful information regarding product usage, safety tips, and health considerations associated with e-cigarettes.
• Assist customers in troubleshooting issues and facilitate returns or exchanges when necessary.
• Document interactions and customer feedback to continuously improve service quality.
• Stay updated on industry regulations, health guidelines, and current trends affecting e-cigarettes.
• Work closely with the health department team to maintain comprehensive product knowledge and enhance customer service practices.

Requirements

• Fluency in German and English, with strong written and verbal communication skills in both languages.
• Experience in customer service or support roles, preferably in the health or e-commerce sectors.
• Familiarity with e-cigarette products and their health-related implications is a plus.
• Excellent problem-solving abilities and a commitment to customer satisfaction.
• Proficiency in customer support software and Microsoft Office applications.
• Detail-oriented and capable of managing multiple inquiries and tasks efficiently.
• A strong commitment to health and wellness, with a passion for assisting customers in making informed decisions.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks