French Speaking Customer Service for Online Streaming Service Department

Patrique Mercier Recruitment is proud to partner with a leading online streaming service provider to find a French Speaking Customer Service representative. This position is designed for individuals who are passionate about entertainment and technology and want to help customers navigate the world of online streaming. In this role, you will assist French-speaking customers with inquiries related to subscriptions, technical support, and service-related questions. If you possess a strong customer service background and enjoy engaging with clients in a fast-paced environment, we invite you to be a part of this dynamic team!

Responsibilities

• Provide exceptional customer support through phone, email, and chat channels in French.
• Assist customers with inquiries about account management, billing, and streaming service features.
• Resolve technical issues and provide guidance on troubleshooting procedures.
• Document customer interactions and follow up on outstanding inquiries.
• Collaborate with team members to improve service delivery and customer experience.
• Stay updated on streaming service content and features to provide accurate information.

Requirements

• Fluency in French (both spoken and written) is required.
• Strong communication and interpersonal skills.
• Experience in customer service, preferably in the technology or entertainment sectors.
• Excellent troubleshooting and problem-solving skills.
• A passion for online streaming and entertainment.
• Ability to work effectively in a team-oriented and fast-paced environment.
• Proficient in using digital tools and customer service platforms.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )