Offer summary

Qualifications:

Fluency in Italian (both spoken and written) is essential., Strong communication and customer service skills are required., Prior experience in customer service, especially in the electronics sector, is advantageous., Excellent problem-solving skills and a customer-oriented mindset are necessary..

Key responsabilities:

Deliver exceptional customer service via phone, email, and chat in Italian.

Assist customers with inquiries about products, orders, and technical support.

Resolve customer complaints professionally and efficiently.

Document all customer interactions accurately in the CRM system.

Job description

Patrique Mercier Recruitment is a leading recruitment agency that specializes in connecting candidates with exciting job opportunities in Greece. We are currently seeking an Italian Speaking Customer Service representative for a major Electronics Company based in Greece. This role is perfect for those who are enthusiastic about technology and committed to providing outstanding customer support. In this position, you will assist Italian-speaking customers with their inquiries regarding electronic products, help troubleshoot issues, and ensure they have remarkable experiences with our services. Your fluency in Italian and customer service skills will be instrumental in enhancing customer satisfaction and loyalty. If you're ready to be part of a dynamic team in the technology sector, we invite you to apply!

Responsibilities

Deliver exceptional customer service via phone, email, and chat in Italian.
Assist customers with inquiries about products, orders, and technical support.
Resolve customer complaints professionally and efficiently.
Provide guidance on product usage and troubleshoot any issues encountered by customers.
Document all customer interactions accurately in the CRM system.
Collaborate with team members to continuously improve service quality and customer satisfaction.
Stay informed about new product releases and updates in the electronics industry.

Requirements

Fluency in Italian (both spoken and written) is essential.
Strong communication and customer service skills.
Prior experience in customer service, especially within the electronics sector, is an advantage.
Excellent problem-solving skills and a customer-oriented mindset.
Ability to work independently and as part of a team.
A genuine interest in electronics and technology products is beneficial.
Proficient in using digital platforms and customer relationship management software.

Benefits