Norwegian Speaking Customer Service Positions for Imperial Department

Patrique Mercier Recruitment FR is pleased to announce the opening of Norwegian Speaking Customer Service Positions within the Imperial Department. This role offers a unique opportunity to join a dedicated team that prioritizes customer satisfaction in the tobacco and consumer goods industry. We are looking for enthusiastic individuals who are fluent in Norwegian and eager to provide exceptional customer support.

Responsibilities

• Deliver outstanding customer service to Norwegian-speaking clients through various channels, including phone, email, and chat, effectively addressing their inquiries and concerns.
• Assist customers with order processing, account management, and detailed product information.
• Efficiently resolve customer complaints and issues to maintain high satisfaction levels.
• Collaborate with other departments to ensure effective service delivery and product availability.
• Document all customer interactions accurately and maintain records to support continuous service improvement.
• Stay up-to-date on company products and policies to provide accurate assistance.
• Actively seek customer feedback to identify areas for improvement and enhance the overall service experience.

Requirements

• Fluency in Norwegian and English, both written and spoken.
• Previous experience in a customer service environment is preferred.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment with a strong focus on customer satisfaction.
• Familiarity with customer service software and proficiency in Microsoft Office is advantageous.
• Attention to detail with strong problem-solving abilities.
• A positive attitude and commitment to providing outstanding service are essential.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks