Finnish Speaking Customer Service for Anti-Financial Crime Unit

Patrique Mercier Recruitment FR is thrilled to announce a unique opportunity for a Finnish Speaking Customer Service Representative focused on an Anti-Financial Crime Unit. This position involves supporting clients and internal teams in mitigating financial crime risks while working in a dynamic and impactful environment.

Responsibilities

• Provide excellent customer service to Finnish-speaking clients regarding inquiries related to anti-financial crime policies and procedures.
• Assist clients in understanding compliance requirements and reporting suspicious activities.
• Collaborate with internal teams to address client concerns and provide solutions efficiently.
• Document and track client interactions accurately for compliance and reporting purposes.
• Stay updated on industry regulations and best practices related to financial crime prevention.
• Educate clients about the importance of compliance and the role they play in preventing financial crime.
• Contribute to continuous improvement initiatives aimed at enhancing customer service delivery and policy compliance.

Requirements

• Fluency in Finnish and English, both written and spoken.
• Experience in customer service or compliance, preferably within the financial sector or anti-financial crime-related fields.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive information with discretion and professionalism.
• Familiarity with compliance regulations and reporting processes is an asset.
• Proficiency in Microsoft Office applications and customer service software.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks