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Senior Process Analyst

Remote: 
Full Remote
Contract: 
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

Bachelor's degree or equivalent, 6-10 years experience in Problem Management module in ServiceNow.

Key responsabilities:

  • Understand Operations Risk Management
  • Prepare, summarize and highlight issues in reports
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Moch.IT Startup https://moch-it.com/
2 - 10 Employees
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Job description

Essential Job Functions

  • Understanding of Operations Risk Management
    • 6-10 years experience with Problem Management module in ServiceNow & basic SharePoint workflow functionality
    • Skilled in Excel and ServiceNow reporting
    • Attention to detail
    • Stakeholder management skills
    • Strong communication skills - verbal and written
    • Follows direction and is open to learn about Risk Management process
    • Ability to regular follow-ups to ensure the task assigned is systemically recorded and followed through the completion, within the timeframe set
    • Prepare reports, summarize and highlight issues as they arise
    • Independent worker with ability to work virtually in a global team, both productively and effectively

Basic Qualifications

Bachelor's degree or equivalent combination of education and experience

Other Qualifications

  • Ability to provide training/assistance to stakeholders on technical or process queries as needed
    • Willingness to complete basic troubleshooting of issues with tooling execution (in SharePoint and ServiceNow)
    • Readiness to take technical responsibility and accountability for work performed and decisions taken

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Following Directions
  • Microsoft Excel
  • Detail Oriented
  • Teamwork

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