Offer summary

Qualifications:

Fluency in Dutch and English, both written and spoken., Experience in customer service, particularly in financial services or compliance., Strong communication and analytical skills with a focus on discretion., Detail-oriented with a genuine interest in financial crime prevention..

Key responsabilities:

Provide outstanding customer service to Dutch-speaking clients regarding anti-financial crime initiatives.

Assist customers with reports of suspicious activity and compliance-related inquiries.

Document all interactions accurately and maintain detailed records in compliance with regulations.

Support the development of educational materials on prevention measures and compliance requirements.

Job description

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Dutch Speaking Customer Service Representative for an Anti-Financial Crime Unit. This role is vital for individuals dedicated to supporting the fight against financial crime and ensuring compliance through excellent customer service.

Responsibilities

Provide outstanding customer service to Dutch-speaking clients via phone, email, and chat, addressing inquiries related to anti-financial crime initiatives.
Assist customers with reports of suspicious activity, fraud cases, and compliance-related questions.
Work closely with internal teams to investigate and resolve customer concerns effectively.
Document all interactions accurately and maintain detailed records in compliance with applicable regulations.
Stay updated on current regulations, trends, and tools related to anti-financial crime practices.
Support the development of educational materials to inform customers about prevention measures and compliance requirements.
Foster a professional and empathetic environment to assist customers in sensitive situations.

Requirements

Fluency in Dutch and English, both written and spoken.
Experience in customer service, particularly in financial services, compliance, or related fields.
Strong communication and analytical skills, with the ability to handle sensitive information discreetly.
Excellent problem-solving abilities and a proactive approach to customer support.
Proficiency in customer service software and Microsoft Office applications.
Detail-oriented with strong organizational skills and an understanding of compliance requirements.
A genuine interest in financial crime prevention and a commitment to ethical practices.

Benefits