Italian Speaking Customer Service for Telecommunications Department

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for an Italian Speaking Customer Service Representative within the Telecommunications Department. This role is designed for individuals who are passionate about delivering exceptional customer support and have an interest in the telecommunications industry.

Responsibilities

• Provide outstanding customer service to Italian-speaking clients via phone, email, and chat, addressing inquiries related to telecommunications services.
• Assist customers with account information, billing inquiries, and service setup.
• Troubleshoot technical issues and guide customers through resolving service-related problems.
• Handle complaints professionally, ensuring customer satisfaction and loyalty.
• Maintain a thorough understanding of company services, promotions, and customer service policies.
• Document customer interactions accurately and contribute to service improvement initiatives.
• Collaborate with other departments to escalate and resolve complex customer issues efficiently.

Requirements

• Fluency in Italian and English, both written and spoken.
• Previous experience in customer service, especially in the telecommunications sector, is preferred.
• Strong communication and interpersonal skills.
• Ability to troubleshoot technical issues effectively.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• Ability to work in a dynamic and fast-paced environment.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks