Italian Speaking Customer Service for Online Streaming Service Department

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for an Italian Speaking Customer Service Representative to join the Online Streaming Service Department. This position offers a chance to connect with Italian-speaking subscribers and provide exceptional support for their streaming experience.

Responsibilities

• Deliver outstanding customer service to Italian-speaking clients via phone, email, and chat regarding their inquiries about the online streaming service.
• Assist customers with account management, subscription details, and troubleshooting streaming issues.
• Guide users through the platform, ensuring they understand how to access content and utilize features effectively.
• Handle customer complaints and provide resolutions to ensure satisfaction and retention.
• Maintain up-to-date knowledge of streaming content, features, and promotional offers to provide accurate information.
• Document customer interactions and feedback to continually improve service quality.
• Collaborate with internal teams to address and resolve complex inquiries and technical issues.

Requirements

• Fluency in Italian and English, both written and spoken.
• Previous experience in customer service, particularly in the technology or entertainment industry, is preferred.
• Strong communication skills and a customer-focused attitude.
• Ability to troubleshoot technical issues and provide clear, understandable instructions to users.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational and multitasking skills.
• Enthusiasm for streaming services and familiarity with current trends in entertainment is a plus.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks