Offer summary

Qualifications:

Fluent in Spanish and proficient in English, both written and spoken., Prior experience in customer service, preferably in the iGaming or online gaming industry., Exceptional communication and interpersonal skills., Strong analytical skills and attention to detail for effective problem resolution..

Key responsibilities:

Deliver outstanding support to Spanish-speaking customers via phone, email, and live chat.

Address customer inquiries related to account management, game selections, promotions, and transactions.

Effectively resolve customer complaints and issues to maintain high levels of client satisfaction.

Collect and analyze customer feedback to contribute to service improvement initiatives.

Job description

Patrique Mercier Recruitment FR is seeking a passionate Spanish Speaking Customer Support Representative to join our vibrant Online iGaming Department! If you excel in customer service and have a flair for the world of online gaming, this is the perfect opportunity for you!

Key Responsibilities

Deliver outstanding support to Spanish-speaking customers via phone, email, and live chat, ensuring a premium gaming experience.
Address customer inquiries related to account management, game selections, promotions, and transactions.
Effectively resolve customer complaints and issues to maintain high levels of client satisfaction.
Accurately record customer interactions for tracking purposes and to help enhance service delivery.
Work closely with technical teams to troubleshoot and resolve customer problems efficiently.
Stay updated on gaming regulations, company policies, and newly launched products.
Collect and analyze customer feedback to contribute to service improvement initiatives.

Requirements

Fluent in Spanish and proficient in English, both written and spoken.
Prior experience in customer service, preferably in the iGaming or online gaming industry.
Comprehensive understanding of online gaming platforms and effective customer engagement strategies.
Exceptional communication and interpersonal skills.
Familiarity with customer support technologies and standard office software.
Strong analytical skills and attention to detail for effective problem resolution.
Willingness to work flexible hours, including evenings and weekends as required.

Benefits