Offer summary

Qualifications:

Fluency in Spanish and strong command of English., Prior experience in technical support or customer service, preferably in fitness or technology., Genuine interest in fitness and understanding of fitness technologies, devices, and applications., Strong problem-solving abilities and excellent communication skills..

Key responsabilities:

Deliver high-quality technical support to Spanish-speaking customers via phone, email, and chat.

Diagnose and resolve technical issues related to fitness applications and wearable devices.

Document customer interactions and resolutions in the support ticketing system.

Conduct training sessions for customers on using fitness technology tools.

Job description

Patrique Mercier Recruitment PT is thrilled to present a remote opportunity for a Spanish Speaking Fitness Tech Support Consultant based in Greece. In this role, you will provide outstanding support to Spanish-speaking customers, addressing inquiries and troubleshooting issues related to state-of-the-art fitness technology products. Your enthusiasm for both fitness and technology will empower you to enhance the customer experience and assist users in optimizing their use of fitness applications and devices. If you are passionate about fitness and committed to delivering exceptional service, we want you on our team!

Responsibilities

Deliver high-quality technical support to Spanish-speaking customers via phone, email, and chat regarding fitness technology products.
Diagnose and resolve various technical issues faced by customers related to fitness applications and wearable devices.
Guide customers through troubleshooting steps while ensuring they understand the solutions provided.
Document customer interactions and resolutions accurately in the support ticketing system.
Collaborate with product teams to communicate customer feedback and support enhancements to products.
Stay informed about the latest fitness technology trends to provide knowledgeable assistance and recommendations.
Conduct training sessions for customers to help them make the most of their fitness technology tools.

Requirements

Fluency in Spanish and a strong command of English.
Prior experience in technical support or customer service, preferably in the fitness or technology industries.
A genuine interest in fitness and a solid understanding of fitness technologies, devices, and applications.
Strong problem-solving and troubleshooting abilities.
Excellent communication skills with a focus on providing outstanding customer service.
Ability to work independently in a remote setting while effectively collaborating with team members.
Willingness to work flexible hours, including evenings and weekends as required.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.