Offer summary

Qualifications:

Fluency in Portuguese and strong command of English., Experience in technical support or customer service, especially in fitness or technology sectors., Strong interest in fitness and familiarity with fitness technologies, devices, and applications., Excellent problem-solving and communication skills..

Key responsabilities:

Provide high-quality technical support to Portuguese-speaking customers via phone, email, and chat.

Identify and resolve technical issues related to fitness applications and wearable devices.

Document customer interactions and solutions in the support ticketing system.

Conduct training sessions for customers on the effective use of fitness technology tools.

Job description

Patrique Mercier Recruitment PT is delighted to present a remote opportunity for a Portuguese Speaking Fitness Tech Support Consultant based in Greece. In this role, you will provide exceptional support to Portuguese-speaking customers who use innovative fitness technology products. Your enthusiasm for fitness and technology will be key in assisting clients with their inquiries, troubleshooting their issues, and ensuring they get the most out of their fitness applications and devices. If you are a dedicated professional who loves helping others achieve their fitness goals, we invite you to apply!

Responsibilities

Provide high-quality technical support to Portuguese-speaking customers via phone, email, and chat regarding fitness technology products.
Identify and resolve a variety of technical issues related to fitness applications and wearable devices.
Assist users through troubleshooting processes while ensuring clear communication and customer satisfaction.
Document customer interactions and solutions accurately in the support ticketing system.
Collaborate with product teams to share customer feedback for product enhancement.
Stay informed about the latest trends and features in fitness technology to provide knowledgeable support.
Conduct training sessions for customers on the effective use of fitness technology tools.

Requirements

Fluency in Portuguese and a strong command of English.
Experience in technical support or customer service, particularly within the fitness or technology sectors.
Strong interest in fitness and familiarity with fitness technologies, devices, and applications.
Excellent problem-solving and troubleshooting abilities.
Outstanding communication skills with a strong focus on customer satisfaction.
Ability to work independently in a remote environment while being part of a collaborative team.
Flexibility to work varied shifts, including evenings and weekends if required.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.