Offer summary

Qualifications:

Fluency in Slovak and strong proficiency in English; knowledge of additional languages is a plus., Previous experience in technical support or customer service is highly desirable., Excellent analytical and problem-solving skills., Strong communication skills with a customer-oriented approach..

Key responsabilities:

Provide technical support to Slovak-speaking clients through phone, email, and chat.

Diagnose, troubleshoot, and resolve a variety of technical issues efficiently.

Document all client interactions and technical issues accurately in the support database.

Collaborate with team members to escalate complex issues and enhance service delivery.

Job description

Patrique Mercier Recruitment PT is excited to offer an outstanding opportunity for a Slovak Speaking Technical Support Consultant to join our team remotely from Greece. We pride ourselves on connecting talented professionals with exciting job opportunities across various sectors. In this role, you will utilize your Slovak language skills to provide high-quality technical support to our Slovak-speaking clients, assisting them with inquiries and resolving issues related to online media services. This position offers the flexibility to work from home while being part of a dynamic and supportive team committed to delivering exceptional customer service.

Responsibilities

Provide technical support to Slovak-speaking clients through phone, email, and chat.
Diagnose, troubleshoot, and resolve a variety of technical issues efficiently.
Deliver clear and comprehensive solutions to clients, ensuring they understand the assistance provided.
Document all client interactions and technical issues accurately in the support database.
Collaborate with team members to escalate complex issues and contribute to enhancing service delivery.
Maintain high levels of customer satisfaction through responsive and professional service.
Stay updated with product knowledge and technological advancements to assist clients effectively.

Requirements

Fluency in Slovak and strong proficiency in English; knowledge of additional languages is a plus.
Previous experience in technical support or customer service is highly desirable.
Excellent analytical and problem-solving skills.
Strong communication skills with a customer-oriented approach.
Familiarity with online media platforms and current technologies.
Ability to work independently as well as collaboratively within a remote team.
Flexibility to work various shifts, including evenings and weekends if required.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

Required profile