Offer summary

Qualifications:

Fluency in Polish and English, both written and spoken., Previous experience in customer service, preferably in a remote role., Strong communication and interpersonal skills with a focus on customer experience., Excellent organizational skills with the ability to multitask and prioritize effectively..

Key responsabilities:

Deliver high-quality customer support to Polish-speaking clients through various communication channels.

Assist customers with inquiries related to products, order issues, and service policies.

Effectively resolve customer complaints and ensure high levels of satisfaction.

Document customer interactions accurately to inform future service enhancements.

Job description

Patrique Mercier Recruitment PT is delighted to present an excellent opportunity for a Polish Speaking Customer Support representative, with the flexibility to work remotely from Greece. Embracing our core belief 'With a new dawn comes your Next Job!', we are devoted to connecting skilled professionals with promising roles across various sectors. In this key position, you will provide exceptional support to Polish-speaking customers, assisting them with their inquiries, resolving issues, and ensuring an outstanding experience with our client's products and services. If you are enthusiastic about customer service and ready to make a meaningful impact, we would love to have you on our team!

Responsibilities

Deliver high-quality customer support to Polish-speaking clients through various communication channels.
Assist customers with inquiries related to products, order issues, and service policies.
Effectively resolve customer complaints and ensure high levels of satisfaction.
Document customer interactions accurately to inform future service enhancements.
Collaborate with team members to ensure a seamless and efficient customer service experience.
Stay updated on product offerings and company updates to provide accurate information to customers.
Encourage a supportive customer service environment that fosters trust and satisfaction.

Requirements

Fluency in Polish and English, both written and spoken.
Previous experience in customer service, preferably in a remote role.
Strong communication and interpersonal skills with a focus on customer experience.
Ability to handle challenging customer interactions calmly and effectively.
Familiarity with customer support systems and CRM tools is a plus.
Excellent organizational skills with the ability to multitask and prioritize effectively.
A positive attitude and a strong desire to assist customers in their journey.

Benefits