Offer summary

Qualifications:

Fluency in Dutch and proficiency in English are required., Experience in IT support or customer service is preferred., Strong problem-solving skills to effectively address technical issues., Excellent communication skills focused on delivering outstanding customer support..

Key responsabilities:

Provide exceptional technical support to Dutch-speaking customers through phone, email, and chat.

Troubleshoot and resolve a variety of IT-related issues to ensure customer satisfaction.

Educate clients on product usage to help them maximize benefits.

Document customer interactions and collaborate with internal teams to resolve complex challenges.

Job description

Patrique Mercier Recruitment PT is seeking a Dutch Speaking IT Services Representative for a leading tech firm, offering a remote work opportunity based in Greece. This position is perfect for individuals who are fluent in Dutch and are passionate about providing top-notch customer service and technical support. In this role, you will be responsible for assisting our Dutch-speaking clients with their IT-related inquiries, ensuring they enjoy a smooth and productive experience with our state-of-the-art products and services.

Responsibilities

Provide exceptional technical support to Dutch-speaking customers through various communication channels such as phone, email, and chat.
Troubleshoot and effectively resolve a variety of IT-related issues and queries to ensure customer satisfaction.
Educate clients on the usage of our products and solutions to help them maximize their benefits.
Document customer interactions and solutions accurately in the support system for quality assurance.
Collaborate with internal teams to escalate and resolve complex technical challenges as necessary.
Keep clients informed about new features, updates, and best practices to enhance their overall user experience.
Participate in ongoing training to maintain updated knowledge of product offerings and industry trends.

Requirements

Fluency in Dutch and proficiency in English are required.
Experience in IT support, customer service, or a related field is preferred.
Strong problem-solving skills to address and resolve technical issues effectively.
Excellent communication skills focused on delivering outstanding customer support.
Familiarity with IT systems, helpdesk tools, and applications is a plus.
Ability to work independently in a remote environment and contribute positively to a team.
Willingness to work flexible hours, including evenings and weekends as required.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

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