Customer Service Team Leader

At Aristocrat, We are on a mission to find the best talent potential individuals in thirst for innovation & Knowledge evolution.

Career in Aristocrat Involves remote modality and several cutting edge stipend linked corporate certification in house programs. 

Send you CV to +91 866 800 97 96 (WhatsApp)

(or)

• Lead and supervise a team of customer service representatives, providing coaching and guidance
  
• Set performance goals, monitor team performance, and provide constructive feedback
  
• Handle escalated customer inquiries and resolve complex issues in a timely and satisfactory manner
  
• Collaborate with cross-functional teams to ensure seamless communication and problem-solving
  
• Develop and implement customer service policies, procedures, and best practices
  
• Train new team members and provide ongoing training to enhance skills and knowledge
  
• Analyze customer service metrics and performance data to identify trends and areas for improvement
  
• Foster a positive team culture and maintain high morale among team members
  
• Participate in hiring and onboarding processes for new customer service team members
  
• Stay informed about industry trends and customer preferences to continually enhance services
  

Requirements

• High school diploma or equivalent (Bachelor's degree is a plus)
  
• Proven experience as a Customer Service Team Leader or in a similar leadership role
  
• Excellent communication and interpersonal skills
  
• Strong problem-solving and conflict resolution abilities
  
• Ability to motivate and lead a team to achieve targets and objectives
  
• Proficiency in customer service software and tools
  
• Strong organizational and multitasking skills
  
• Detail-oriented with a focus on accuracy and quality
  
• Ability to remain composed and make decisions under pressure
  
• Previous experience in customer service is essential
  
• Knowledge of CRM systems and customer service metrics is a plus
  

Benefits

Extreme Learning and training environment.

Continuous growth every 3 months financially & in Responsibilities.

Compensation based on  contribution value.