Offer summary

Qualifications:

Fluency in Dutch and English is required., Previous experience in customer service or support roles, preferably in banking or finance., Strong problem-solving skills and ability to handle pressure effectively., Excellent communication abilities focused on clarity and helpfulness..

Key responsabilities:

Provide superior support to Dutch-speaking customers regarding banking products and services.

Handle customer inquiries related to accounts, transactions, and technical issues professionally.

Document customer interactions accurately and maintain complete records.

Collaborate with internal banking teams to resolve complex customer issues.

Job description

Patrique Mercier Recruitment PT is excited to offer a unique opportunity for a Dutch Speaking Banking Support Specialist to join our remote team in Athens, Greece. This role is perfect for individuals fluent in Dutch who are passionate about providing excellent customer service in the banking sector. As a crucial part of our team, you will be responsible for assisting Dutch-speaking customers with their banking inquiries and ensuring they receive top-notch support. If you are ready to make a positive impact and contribute to a rewarding customer experience, we encourage you to apply!

Responsibilities

Provide superior support to Dutch-speaking customers regarding various banking products and services.
Handle customer inquiries related to accounts, transactions, and any technical issues with professionalism.
Ensure timely and effective communication with clients, prioritizing their satisfaction.
Document customer interactions accurately and maintain complete records within our systems.
Collaborate with internal banking teams to resolve complex customer issues effectively.
Keep up-to-date with banking regulations and company policies to provide accurate information.
Build and nurture strong customer relationships to enhance loyalty and satisfaction.

Requirements

Fluency in Dutch and English is required.
Previous experience in customer service or support roles; experience in banking or finance is a plus.
Strong problem-solving skills and the ability to handle pressure with ease.
Excellent communication abilities focused on clarity and helpfulness in customer interactions.
Familiarity with customer service software; knowledge of CRM systems is an advantage.
A real passion for delivering exceptional customer service.
Willingness to work flexible hours, including weekends and holidays as required.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

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