Offer summary

Qualifications:

Fluency in Portuguese and strong command of English., Experience in IT support or a similar technical role is preferred., Strong analytical and problem-solving abilities., Excellent communication and interpersonal skills..

Key responsabilities:

Provide expert technical support to Portuguese-speaking clients through phone, email, and chat.

Efficiently diagnose and resolve hardware and software issues.

Document all interactions and resolutions accurately in the support ticketing system.

Collaborate with team members to escalate and resolve complex technical problems.

Job description

Patrique Mercier Recruitment is pleased to announce an excellent opportunity for a Portuguese Speaking IT Support Specialist to join our team in a fully remote position from anywhere in Greece! We specialize in connecting talented professionals with leading companies that value linguistic diversity and technical expertise. In this role, you will be responsible for delivering high-quality technical support to Portuguese-speaking clients across various sectors, including technology, e-commerce, and telecommunications. Your proficiency in troubleshooting IT issues, combined with exceptional customer service skills, will be crucial in ensuring client satisfaction. If you are passionate about technology and enjoy helping others succeed, we invite you to apply for this rewarding position!

Responsibilities

Provide expert technical support to Portuguese-speaking clients through phone, email, and chat.
Efficiently diagnose and resolve hardware and software issues.
Maintain a high level of customer satisfaction through excellent service delivery.
Document all interactions and resolutions accurately in the support ticketing system.
Assist clients with software installations, updates, and configurations.
Collaborate with team members to escalate and resolve complex technical problems.
Educate clients on product features and provide guidance on best practices.

Requirements

Fluency in Portuguese and a strong command of English.
Experience in IT support or a similar technical role is preferred.
Strong analytical and problem-solving abilities.
Excellent communication and interpersonal skills.
Ability to work independently in a remote setting as well as collaboratively within a team.
Familiarity with operating systems, software applications, and remote support tools.
Knowledge of IT infrastructure and technology-related sectors is advantageous.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.