Offer summary

Qualifications:

Fluency in Portuguese and English is required., Experience in electronics support or a related technical field is preferred., Strong analytical and troubleshooting skills are essential., Excellent communication and customer service skills are necessary..

Key responsabilities:

Provide high-quality technical support to Portuguese-speaking customers for various electronic devices.

Troubleshoot and resolve hardware and software issues swiftly and accurately.

Maintain detailed documentation of customer interactions and resolutions in our ticketing system.

Collaborate with internal teams to offer customer feedback and identify areas for improvement.

Job description

Patrique Mercier Recruitment is delighted to offer an exciting opportunity for a Portuguese Speaking Electronics Support Specialist – Remote in Greece. We specialize in pairing talented professionals with innovative companies, and this position is perfect for those looking to make a positive impact in the field of technical support. You will provide outstanding assistance to our Portuguese-speaking clients, guiding them through issues with their electronic products while working remotely. If you are passionate about technology and dedicated to delivering excellent customer service, we encourage you to apply!

Responsibilities

Provide high-quality technical support to Portuguese-speaking customers for various electronic devices.
Troubleshoot and resolve hardware and software issues swiftly and accurately.
Active listening to understand customer inquiries and provide effective solutions.
Maintain detailed documentation of customer interactions and resolutions in our ticketing system.
Assist with customer product installation, configuration, and usage guidance.
Collaborate with internal teams to offer customer feedback and identify areas for improvement.
Develop helpful documentation and resources to empower customers in utilizing their products effectively.

Requirements

Fluency in Portuguese and English is required.
Experience in electronics support or a related technical field is preferred.
Strong analytical and troubleshooting skills.
Excellent communication and customer service skills.
Able to work independently in a remote environment while being a proactive team member.
Familiarity with electronic devices and customer support best practices.
Prior experience in technical support or customer service is a plus.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.