Offer summary

Qualifications:

Fluent in Polish and English, both written and verbal., Strong analytical and problem-solving skills with a keen interest in technology., Excellent communication and interpersonal skills., Experience in customer service or technical support is advantageous but not essential..

Key responsabilities:

Deliver exceptional technical support to Polish-speaking customers via phone, email, and chat.

Identify, troubleshoot, and resolve customer inquiries and technical issues efficiently.

Guide customers through the features and benefits of e-commerce tools.

Document customer interactions and solutions accurately in the CRM system.

Job description

Embark on an exciting career journey with Patrique Mercier Recruitment JP as an Entry Level Polish Technical Support Specialist in Greece! This role offers a unique opportunity to provide support for technical issues related to e-commerce tools, while enjoying the vibrant culture and beautiful scenery of Greece. As a part of our dynamic team, you will assist Polish-speaking customers, ensuring they have a seamless experience with our products. If you are tech-savvy and enjoy helping others, we want to hear from you!

Responsibilities

Deliver exceptional technical support to Polish-speaking customers via phone, email, and chat regarding various e-commerce tools.
Identify, troubleshoot, and resolve customer inquiries and technical issues efficiently.
Guide customers through the features and benefits of e-commerce tools to enhance their user experience.
Document customer interactions and solutions accurately in the CRM system.
Work closely with team members to share insights and improve service quality.
Engage in training and development opportunities to enhance your product knowledge and technical skills.
Provide constructive feedback aimed at improving customer service processes.

Requirements

Fluent in Polish and English, both written and verbal.
Strong analytical and problem-solving skills with a keen interest in technology.
Excellent communication and interpersonal skills.
Experience in customer service or technical support is advantageous but not essential.
Adept at working in a collaborative, fast-paced environment.
Resourceful and positive attitude towards challenges.
Willingness to relocate to Greece and embrace new experiences.

Benefits