Offer summary

Qualifications:

Fluency in German with strong verbal and written communication skills., Previous experience in technical support or customer service is preferred., Strong problem-solving capabilities and attention to detail., Understanding of technical concepts and troubleshooting methodologies..

Key responsabilities:

Deliver outstanding technical support to German-speaking customers via phone, email, and live chat.

Diagnose and resolve technical issues efficiently to ensure customer satisfaction.

Guide clients on product functionalities and best practices to maximize their usage.

Maintain meticulous records of all customer interactions and technical issues in the support ticketing system.

Job description

Patrique Mercier Recruitment PT is on the lookout for a motivated German-speaking Technical Support Agent to join our remote team in Greece. This role is ideal for individuals who are passionate about technology and enjoy helping customers solve their technical challenges. You will provide exceptional support to our German-speaking clients, assisting them with inquiries and ensuring they have the best experience with our products.

Responsibilities

Deliver outstanding technical support to German-speaking customers via phone, email, and live chat.
Diagnose and resolve technical issues efficiently to ensure customer satisfaction.
Guide clients on product functionalities and best practices to maximize their usage.
Coordinate with the technical team to address complex inquiries and provide feedback for service enhancements.
Maintain meticulous records of all customer interactions and technical issues in the support ticketing system.
Keep updated on product changes and industry trends to offer informed assistance.
Engage in training opportunities and contribute to team initiatives for process improvement.

Requirements

Fluency in German, with strong verbal and written communication skills.
Previous experience in technical support or customer service is preferred.
Strong problem-solving capabilities and attention to detail.
Ability to multitask effectively and work well in a remote environment.
Understanding of technical concepts and troubleshooting methodologies.
Experience with help desk software and customer relationship management systems is a plus.
A proactive attitude with a passion for customer service excellence.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.