Offer summary

Qualifications:

Fluency in German and proficiency in English are required., Previous experience in IT support or customer service roles is preferred., Strong problem-solving skills and excellent communication abilities are essential., Familiarity with IT applications and helpdesk systems is advantageous..

Key responsabilities:

Provide exceptional technical support to German-speaking clients via phone, email, and chat.

Troubleshoot and resolve various IT-related issues efficiently.

Document customer interactions and maintain accurate records in the support system.

Collaborate with internal teams to address complex technical issues when necessary.

Job description

Patrique Mercier Recruitment PT is seeking a German Speaking IT Services Representative to join a leading tech firm, offering a remote work opportunity based in Greece. This is an exceptional role for individuals fluent in German who have a keen interest in technology and a commitment to providing outstanding customer support. As an IT Services Representative, you will assist our German-speaking clients in resolving their technical inquiries, ensuring they receive top-tier service and support for our innovative IT solutions.

Responsibilities

Provide exceptional technical support to German-speaking clients through various channels, including phone, email, and chat.
Troubleshoot and resolve a variety of IT-related issues efficiently and professionally.
Guide customers in effectively using our products and services, maximizing their overall experience.
Document interactions and maintain accurate records of customer inquiries and resolutions in our support system.
Collaborate with internal teams to escalate and address complex technical issues when necessary.
Educate customers on product features, updates, and best practices to enhance their usage.
Participate in ongoing training sessions to maintain up-to-date knowledge of our products and industry trends.

Requirements

Fluency in German and proficiency in English are required.
Previous experience in IT support, technical support, or customer service roles is preferred.
Strong problem-solving skills with the ability to diagnose and address technical issues effectively.
Excellent communication skills and a commitment to providing exceptional customer service.
Familiarity with IT applications, helpdesk systems, and technical tools is advantageous.
Ability to work independently in a remote setting while also collaborating effectively within a team.
Willingness to adapt to flexible working hours, including evenings and weekends when necessary.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

Required profile