Offer summary

Qualifications:

Fluency in German and strong command of English., Previous experience in technical support or customer service, preferably in fitness or technology sectors., Genuine interest in fitness and familiarity with fitness technologies and applications., Strong analytical, troubleshooting, and communication skills..

Key responsabilities:

Deliver technical support to German-speaking customers via phone, email, and chat.

Identify and resolve technical issues related to fitness applications and devices.

Guide users through troubleshooting processes and document interactions in the support system.

Collaborate with product teams to relay customer feedback and conduct training sessions.

Job description

Join Patrique Mercier Recruitment PT as a German Speaking Fitness Tech Support Consultant in a remote position based in Greece. In this dynamic role, you will provide exceptional support to German-speaking customers using innovative fitness technology products. Your responsibility will be to assist clients with troubleshooting issues, navigating fitness apps, and ensuring an optimal experience with their fitness devices. If you are passionate about technology and fitness, and possess excellent communication skills, we would love to have you on our team!

Responsibilities

Deliver outstanding technical support to German-speaking customers via phone, email, and chat regarding fitness technology products.
Identify and resolve a wide range of technical issues related to fitness applications and wearable devices.
Guide users through troubleshooting processes to ensure customer understanding and satisfaction.
Accurately document customer interactions and solutions in the support ticketing system.
Collaborate with product teams to communicate customer feedback for potential product enhancements.
Stay updated on the latest developments in fitness technology to provide informed support and recommendations.
Conduct training sessions for customers to maximize their use of fitness technology tools.

Requirements

Fluency in German and a strong command of English.
Previous experience in technical support or customer service, ideally within the fitness or technology sectors.
Genuine interest in fitness and familiarity with fitness technologies, devices, and applications.
Strong analytical and troubleshooting skills.
Excellent verbal and written communication skills with a customer-centric approach.
Ability to work independently in a remote environment while also engaging within a team.
Willingness to work flexible hours, including evenings and weekends as needed.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.