Offer summary

Qualifications:

Fluency in French and strong command of English., Prior experience in customer service or technical support, preferably in fitness or technology sectors., Genuine interest in fitness and understanding of fitness technologies, devices, and applications., Strong analytical, problem-solving, and communication skills..

Key responsabilities:

Provide high-quality technical support to French-speaking customers via phone, email, and chat.

Diagnose and resolve technical issues related to fitness applications and wearable devices.

Guide customers through troubleshooting steps and maintain accurate documentation of interactions.

Collaborate with product development teams to convey customer feedback and conduct training sessions for customers.

Job description

Patrique Mercier Recruitment PT is thrilled to offer a remote position for a French Speaking Fitness Tech Support Consultant based in Greece. In this role, you will provide exceptional support to French-speaking customers, assisting them with any inquiries and troubleshooting issues related to advanced fitness technology products. Your passion for both fitness and technology will enable you to deliver top-notch customer service and enhance user experiences with fitness applications and devices. If you are eager to help others on their fitness journeys through technology, we would love to have you on our team!

Responsibilities

Provide high-quality technical support to French-speaking customers via phone, email, and chat regarding fitness technology products.
Diagnose and resolve various technical issues related to fitness applications and wearable fitness devices.
Guide customers through troubleshooting steps, ensuring clarity and satisfaction with the solutions provided.
Maintain accurate documentation of customer interactions and solutions within the support ticketing system.
Collaborate with product development teams to convey customer feedback and assist in product improvements.
Stay updated on the latest trends in fitness technology to offer informed support and recommendations.
Conduct training sessions for customers to maximize their use of fitness technology tools.

Requirements

Fluency in French and a strong command of English.
Prior experience in customer service or technical support, preferably in the fitness or technology sectors.
A genuine interest in fitness, along with an understanding of fitness technologies, devices, and applications.
Strong analytical and problem-solving skills.
Excellent communication skills focused on enhancing customer satisfaction.
Ability to work independently in a remote environment while also collaborating with the team.
Willingness to work flexible hours, including evenings and weekends as needed.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.