Offer summary

Qualifications:

Fluency in Dutch and English is essential., Experience in electronics support or a related technical field is preferred., Strong problem-solving and troubleshooting skills are required., Excellent communication and customer service skills are necessary..

Key responsabilities:

Provide outstanding technical support to Dutch-speaking customers for various electronic devices.

Diagnose and resolve hardware and software issues efficiently.

Communicate effectively with customers to understand their needs and offer appropriate solutions.

Accurately document all interactions and resolutions in the support ticketing system.

Job description

Patrique Mercier Recruitment is excited to present an excellent opportunity for a Dutch Speaking Electronics Support Specialist – Remote in Greece. Our agency is dedicated to matching talented individuals with leading companies, and in this role, you will be crucial in providing high-quality technical support to our Dutch-speaking clients. You will handle inquiries, troubleshoot problems, and ensure that customers receive the best possible assistance with their electronic products. If you are a tech-savvy professional with a passion for customer service, we encourage you to apply and be a part of our dynamic team!

Responsibilities

Provide outstanding technical support to Dutch-speaking customers for various electronic devices.
Diagnose and resolve hardware and software issues efficiently.
Communicate effectively with customers to understand their needs and offer appropriate solutions.
Accurately document all interactions and resolutions in the support ticketing system.
Assist customers with product installation, configuration, and usage guidance.
Collaborate with internal teams to relay customer feedback and suggest improvements.
Create and maintain user-friendly documentation and help resources to enhance customer experience.

Requirements

Fluency in Dutch and English is essential.
Experience in electronics support or a related technical field is preferred.
Strong problem-solving and troubleshooting skills.
Excellent communication and customer service skills.
Able to work independently in a remote environment while contributing positively to a team.
Familiarity with electronic devices and customer support best practices.
Prior experience in customer service or technical support roles is advantageous.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.