Offer summary

Qualifications:

Fluency in Italian and English, both verbal and written., Strong technical skills with a passion for solving problems., Excellent communication and interpersonal skills., Previous experience in a customer service or technical support role is preferred..

Key responsabilities:

Deliver high-quality technical support to Italian-speaking customers via phone, email, and chat.

Diagnose and resolve a range of technical issues efficiently.

Document all customer interactions accurately in our CRM system.

Collaborate with internal teams to escalate and resolve complex issues.

Job description

Patrique Mercier Recruitment JP is excited to offer a position for an Italian Speaking Technical Customer Agent based in Athens, Greece. In this pivotal role, you will provide technical support to our Italian-speaking clients, assisting them with troubleshooting, inquiries, and product guidance. Your expertise and attention to detail will be crucial in ensuring that our customers enjoy a seamless experience with our services. If you are passionate about technology and dedicated to customer satisfaction, we encourage you to apply!

Key Responsibilities

Deliver high-quality technical support to Italian-speaking customers via phone, email, and chat.
Diagnose and resolve a range of technical issues efficiently.
Document all customer interactions accurately in our CRM system.
Collaborate with internal teams to escalate and resolve complex issues.
Stay current with product features, updates, and industry trends.
Solicit customer feedback to enhance service delivery and customer satisfaction.
Assist in training new team members and sharing knowledge.

Requirements

Fluency in Italian and English, both verbal and written.
Strong technical skills with a passion for solving problems.
Excellent communication and interpersonal skills.
Previous experience in a customer service or technical support role is preferred.
Able to multitask and manage time effectively in a fast-paced environment.
Commitment to providing outstanding customer service.
Must be based in or willing to relocate to Athens, Greece.

Benefits