Italian Speaking Customer Service Agent - Athens, Greece

Patrique Mercier Recruitment JP is on the lookout for an Italian Speaking Customer Service Agent to join our team in vibrant Athens, Greece! This role is perfect for individuals who are enthusiastic about providing outstanding customer service and support to Italian-speaking clients. As part of our dynamic customer service team, you will handle inquiries, resolve issues, and build lasting relationships with customers. If you are looking for an exciting opportunity to work in a beautiful location while utilizing your language skills, we want to hear from you!

Responsibilities

• Provide exceptional customer support to Italian-speaking clients through phone, email, and chat.
• Effectively resolve customer inquiries and issues to ensure satisfaction.
• Develop a comprehensive understanding of the company’s products and services to provide accurate information.
• Document customer interactions clearly in the CRM system for tracking and quality assurance.
• Collaborate with team members to enhance service delivery and customer satisfaction.
• Engage in training sessions to continually improve your skills and knowledge.
• Contribute to optimizing processes and share feedback to improve overall service quality.

Requirements

• Fluency in Italian and English is a must.
• Excellent communication skills with a focus on customer satisfaction.
• Ability to operate effectively in a fast-paced, team-oriented environment.
• Prior experience in customer service is an advantage but not essential.
• Proactive, adaptable, and positive with strong interpersonal skills.
• Willingness to work in Athens, Greece and embrace a new cultural experience.
• A genuine passion for helping others and providing excellent service.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary