Dutch Speaking Customer Service for International Airline - Athens, Greece

Embark on an exciting career journey with Patrique Mercier Recruitment JP as a Dutch-speaking Customer Service Representative for an international airline, based in the vibrant city of Athens, Greece! This fantastic opportunity allows you to work in a dynamic and diverse environment, providing exceptional support to customers from around the world. As part of our dedicated team, you will assist travelers with their inquiries, bookings, and any issues they may encounter, ensuring a smooth and enjoyable travel experience. If you have a passion for aviation and customer service, this is the perfect chance to soar in your career!

Responsibilities

• Provide outstanding customer support to Dutch-speaking clients via phone, email, and chat.
• Assist customers with inquiries related to bookings, changes, and travel requirements.
• Resolve customer issues and complaints effectively while maintaining a high level of professionalism.
• Stay informed about the airline's services, policies, and programs to provide accurate information.
• Document all customer interactions and transactions in the company’s CRM system.
• Collaborate with team members to enhance service offerings and improve customer satisfaction.
• Participate in training sessions to continuously improve product knowledge and service skills.

Requirements

• Fluent in Dutch, both written and spoken; proficiency in English is essential.
• Exceptional communication and interpersonal skills with a strong focus on customer service.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Problem-solving skills with a keen attention to detail.
• Previous experience in customer service, especially in the travel or airline sector, is an advantage.
• Familiarity with CRM systems and customer support platforms.
• A positive attitude, adaptability, and a keenness to work in an international environment.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.