Offer summary

Qualifications:

Fluent in Danish and proficient in English., Outstanding communication and interpersonal skills., Previous experience in customer service, preferably in IT or technology., Strong problem-solving abilities and attention to detail..

Key responsibilities:

Deliver exceptional customer support to Danish-speaking clients via various channels.

Address customer inquiries and provide effective solutions promptly.

Document all customer interactions in the company’s CRM system.

Collaborate with team members to enhance service processes and customer satisfaction.

Job description

Join Patrique Mercier Recruitment JP and take your career to new heights with an exciting opportunity to work as a Danish-speaking customer service representative for the Big Five IT Companies in Athens, Greece! In this role, you will provide top-tier support to clients in the tech industry, addressing their inquiries and ensuring exceptional service. This is not just a job; it's an opportunity to immerse yourself in the beautiful culture of Greece while working with some of the world's leading IT brands. If you are passionate about technology and customer service, this position is perfect for you!

Responsibilities

Deliver exceptional customer support to Danish-speaking clients via phone, email, and chat.
Address customer inquiries and provide effective solutions in a timely manner.
Develop a deep understanding of the products and services of the Big Five IT Companies.
Document all customer interactions and feedback in the company’s CRM system accurately.
Collaborate with team members to improve service processes and customer satisfaction.
Participate in training sessions to enhance product knowledge and customer service skills.
Proactively contribute ideas to improve the overall customer experience.

Requirements

Fluent in Danish, both written and spoken; proficiency in English is essential.
Outstanding communication and interpersonal skills with a focus on customer satisfaction.
Ability to thrive in a fast-paced environment and manage multiple tasks effectively.
Strong problem-solving capabilities and attention to detail.
Previous experience in customer service, particularly in IT or technology, is preferred.
Familiarity with CRM systems and customer engagement tools.
A positive attitude, adaptability, and willingness to embrace a new cultural experience in Greece.

Benefits