Offer summary

Qualifications:

Fluent in German and proficient in English., Outstanding communication skills with a focus on customer service., Strong problem-solving skills and attention to detail., Previous experience in customer service, preferably in the electronics sector..

Key responsibilities:

Provide exceptional customer service to German-speaking customers via phone, email, and chat.

Assist customers in troubleshooting and resolving issues with electronic products.

Document customer interactions in the company’s CRM system.

Collaborate with team members to enhance service quality and participate in ongoing training.

Job description

Join the dynamic team at Patrique Mercier Recruitment JP and kickstart your career with one of the top electronics companies in Athens, Greece! We are currently looking for passionate German-speaking customer service representatives who are eager to provide outstanding support to our clients in the electronics sector. This is your chance to work with cutting-edge technology and contribute to providing exceptional service experiences while enjoying the beauty and culture of Athens. If you are customer-oriented and ready to tackle challenges in a fast-paced environment, this role is the perfect fit for you. Embrace the opportunity to build your career while being part of a renowned company that values innovation and excellence!

Responsibilities

Provide exceptional customer service to German-speaking customers through multiple communication channels, including phone, email, and chat.
Assist customers in troubleshooting and resolving issues related to electronic products and services.
Maintain a thorough understanding of the company’s products and services to offer accurate support and guidance.
Document customer interactions and feedback accurately in the company’s CRM system.
Collaborate with team members to enhance service quality and overall customer experience.
Participate in ongoing training sessions to keep your knowledge current regarding new products and service updates.
Suggest improvements for processes and customer engagement strategies.

Requirements

Fluent in German, both written and spoken; proficiency in English is essential.
Outstanding communication skills with a strong focus on customer service.
Ability to work effectively in a fast-paced environment, managing multiple tasks simultaneously.
Strong problem-solving skills and attention to detail.
Previous experience in customer service, particularly in the electronics or technology sector, is preferred.
Familiarity with CRM systems and support software.
A positive attitude, adaptability, and eagerness to learn in a diverse and dynamic setting.

Benefits