Offer summary

Qualifications:

Fluent in English (C1/C2) and Spanish, both written and spoken., At least 1 year of HR or project management experience, preferably in a remote setting., Familiarity with HR and talent management processes is preferred., A college degree or nearing graduation is required..

Key responsabilities:

Serve as the primary contact for Virtual Assistants, addressing their needs and resolving issues.

Implement and manage a Virtual Assistant Management Plan with regular follow-ups.

Monitor work relationships and address conflicts to maintain a positive environment.

Assist with HR duties, including onboarding and retention strategies, while ensuring accurate billing and payroll.

Job description

We're seeking a Bilingual HR Operations Support (Remote)

People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, Nicaragua

Work Schedule: Monday-Friday, 9 am - 5 pm EST

Language: Fluent written and spoken English (C1/C2)

Only resumes in English will be considered!

ABOUT US

At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:

ACTION - You have an action bias. You get things done, fast.
CARE - You take pleasure in helping others and doing things the right way.
OUTSTANDING- You have the highest standards and run things like a well-oiled machine.
DEPENDABLE - If someone asks you to do something, they KNOW it will get done.
ENERGY - You bring a positive, enthusiastic, can-do attitude to work every day.

THE ROLE

We are currently seeking a bilingual HR Project Coordinator to join our team. As a Valatam team member, you will play a crucial role in monitoring project progress, providing guidance and support to our Virtual Assistants, and ensuring effective communication across departments.

You’ll have success here if you value clear processes and feel qualified to do the following:

Acting as the primary point of contact for Virtual Assistants, understanding their needs, resolving issues, and building strong, lasting relationships to foster client satisfaction and retention.
Implementing a personalized Virtual Assistant Management Plan, including regular follow-up calls with team members, ensuring client expectations are met.
Monitoring ongoing work relationships to identify areas for improvement.
Addressing any conflicts or issues with Virtual Assistants and clients promptly, implementing solutions to maintain a positive work environment.
Assisting with HR duties including project onboarding, retention, and satisfaction strategies.
Updating records and collecting project information for accurate billing and payroll processing.
Facilitating weekly communication with Finance, HR, and Account Management teams.
Monitoring and analyzing Virtual Assistants' working hours using time-tracking software to identify and address any variations in working hours.
Implement strategies to manage productivity issues and reduce UT/OT cases.

Requirements

C1/C2 English and Spanish writing and speaking skills.
At least 1 year of HR or Project management experience preferably remote.
Experience or familiarity with HR and talent management processes.
Graduated (or soon to graduate) with a college degree.
A quiet home office with a desk and office chair.
Stable internet with at least 10 MBPS download & 2 MBPS upload speed.
A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone.
Access to a quiet "home office".
Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)

Benefits

Our pay rate: $5/hr (approx $840-880/month)
Ongoing pay rate increments once a year based on performance.
Discretionary bonuses.
5 Holidays as PTO.
10 Self-care days.Gym/Wellness allowance.
Medical stipend after 6 months of services provided.
Unlimited online fitness classes with our online personal training partner.
Invites to our annual Christmas parties and other in-person or online gathering.

WHY VALATAM

Work-from-home, fully remote positions.
Secure long-term work opportunities.
Gain international experience working with US companies.
Enhance your English proficiency in a multicultural work environment.
Paid training opportunities and gain experience in a new industry.
Work with a dynamic team dedicated to excellence and innovation.
Experience a healthy work/life balance.
Earn competitive pay in USD currency.

Please fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application.

Required profile