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Customer Support Executive

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Mexico

Offer summary

Qualifications:

Proven customer support experience is essential., Experience in Forex and the Financial Market is a plus., Excellent command of English and Spanish, both verbal and written., Proficiency in Microsoft Office applications, especially Word, Excel, and Outlook..

Key responsabilities:

  • Manage company chats, emails, and calls effectively.
  • Identify and assess customer needs to ensure satisfaction.
  • Update CRM and maintain records of all communications and actions taken.
  • Follow up with clients and schedule callbacks for optimal results.

CXM Direct logo
CXM Direct Financial Services Scaleup https://cxmdirect.com/
51 - 200 Employees
See all jobs

Job description

-Effectively managing the company chats, E-mails and calls

-Identifying and assessing customer’s needs to achieve satisfaction

-Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and

Portal -Offer support to the lead/client within the specified time frame

-Updating CRM and keeping records of all communications and action taken

-Interact with other departments to solve inquires raised by clients that requires further investigation by

sending tasks

-Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction

Requirements

-Work independently and in teams

-Follow standard processes and procedures. Requirements

-Proven customer support experience

-Experience/background in Forex and the Financial Market is a plus

-Excellent command of the English and Spanish languages, both verbal and written

-Proficiency in the use of Microsoft Office Word, Excel, Outlook

-Strong phone contact handling skills and active listening

-Ability to work under pressure and meet deadlines

Benefits

Bonuses and commissions

Bonuses and commissions highly depends on the sales results and depending on experience and job scope.

Account Executives motivation and compensation scheme will be shared during interview.

Apply for this job

Required profile

Experience

Industry :
Financial Services
Spoken language(s):
EnglishSpanish
Check out the description to know which languages are mandatory.

Other Skills

  • Teamwork
  • Problem Solving
Are you interested?

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