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Customer Support Specialist (Incident Resolution)

Remote: 
Full Remote
Contract: 
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Offer summary

Qualifications:

Upper Intermediate level of English proficiency (spoken and written), Knowledge of the travel business and booking systems, Politeness, kindness, stress-resistance, and responsibility, Knowledge of German, Spanish, French, or Italian at B2 level is a plus..

Key responsabilities:

  • Rapidly resolve retail and corporate client issues through the CRM system
  • Advise clients on bookings and product-related inquiries
  • Communicate with suppliers, hotels, and clients via email and phone
  • Utilize CRM systems and internal databases for effective problem resolution.

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201 - 500 Employees
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Job description

We are looking to hire an Incident Resolution Manager, who will resolve retail and corporate problems of our clients in an effective way.

Job Responsibilities:

  • rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system;
  • advising clients on all matters concerning bookings and our product;
  • communication with suppliers, hotels and clients by email and phone;
  • working in CRM systems and with our internal databases.

Requirements

  • knowledge of English on at least Upper Intermediate level (both spoken and written);
  • kindness, stress-resistance, politeness and responsibility;
  • ability to learn quickly and be results-focused;
  • a functioning computer and microphone;
  • knowledge of the travel business and booking systems;
  • knowledge of German/Spanish/French/Italian on at least B2 level (as an advantage);

Benefits

  • remote work;
  • a young and active team of super specialists;
  • schedule: 2/2 rotating shifts (2 days work from 9 a.m. to 9 p.m. Türkiye time / 2 days off, including weekends);
  • salary 600 euro + till 250 euro bonus kpi;
  • interesting and ambitious tasks that will take you to the next professional level;
  • learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
  • corporate discounts on hotels and other services.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Accountability
  • Friendliness
  • Politeness
  • Results Focused
  • Quick Learning

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