Offer summary

Qualifications:

Pet insurance sales background preferred, Excellent English communication skills, Good phone personality, Ability to work USA hours from 9am to 6pm EST..

Key responsabilities:

Reach out to over 3,000 clients to promote membership sales

Send SMS follow-ups if potential clients do not answer

Handle inbound calls from potential members

Average 130 calls per day, with each call lasting around 7 minutes.

Welcome to Ista Solutions, your go-to remote staffing solutions provider. We understand the challenges businesses face when managing their workflows and finding the right people to execute their vision. That's why we exist—to be your dedicated partner in growth. Here are some reasons why our services are a must-have for your business: -We provide tailor-made workflow solutions that cater to your unique business requirements, helping you streamline your operations, reduce the turnaround time, and maximize efficiency. -Our agents are skilled, experienced, and solely focused on your company. They are trained to deliver outstanding results while working closely with your team and adhering to your company's culture. -We leverage our global resources to provide comprehensive support for your business, including technical assistance, billing services, and recruitment. This way, you can focus on growing your business while we take care of the back-end operations. At Ista Solutions, we believe in the power of building strong relationships with our clients. We strive to be your long-term partner in success, providing ongoing support and guidance to help you navigate through any challenges that may arise. We understand the importance of transparency and honesty in business. That's why we pride ourselves on being open, ethical, and straightforward in all our client interactions. Without Ista, healthcare companies commonly face: -Overburdened workforce -Increased demand for productivity -The need to reduce operational costs -The lack of specialized expertise in-house -Difficulty finding reliable remote staff We know that these problems can have a big effect on the growth and success of your business, which is why we're here to offer you complete remote staffing solutions. Whether you need customer service support, technical assistance, or a team of virtual assistants, we have the expertise to help you achieve your business goals.

Job description

ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the veterinarian insurance sales sector, and is seeking Membership Sales Agents.

The sales agent role involves reaching out to a list of over 3,000 clients to promote membership sales. If potential clients do not answer, an SMS follow-up will be sent. Inbound calls from potential members will be routed directly to the sales team.

Agents are expected to average 7 minutes per call, recognizing that many calls will result in voicemails or no answers. Agents are expected to make around 130 calls per day.

PLEASE NOTE:

Working Hours: This role requires you to work USA hours Mon - Fri from 9am to 6pm EST (16h00pm to 01h00am South African time. These working hours are subject to change depending on daylight savings)
Work Environment: This is a remote role for South African Citizens only.
Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
Power Backup: A reliable power backup solution (UPS, Solar, Generator) is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.