Offer summary

Qualifications:

Strong technical background in IT operations or cybersecurity., Excellent customer service and communication skills., Experience in pre-sales support and customer onboarding., Ability to bridge technical and customer needs effectively..

Key responsabilities:

Assist customers in setting up and testing the product during the sales process.

Guide new customers through setup, training, and ongoing support.

Serve as the primary contact for technical inquiries from customers.

Ensure a positive customer experience throughout their journey.

Hiring outsourced employees is way harder than it should be! You have to hunt for the right candidate with varying levels of English competence, deal with local hiring laws, purchase endless tools and even hardware to connect your team.Talent Sam changes everything making your growth easier than ever. We identify, hire, and manage the right people for you ensuring that when you hire, you’re getting the best people for a fraction of the cost.All of our candidates are highly educated South Africans, native English speakers, and have exceptional written and verbal communication skills. Whether you prefer your team works remotely or in a well-equipped physical office, Talent Sam provides everything they need to succeed.With Talent Sam, you’re not just hiring employees; you’re building a future-proof, dynamic team that’s ready to take on the world

Job description

We’re looking for a Technical Success Manager who is both tech-savvy and great with customers! In this role, you’ll help new customers get started, ensure they have a smooth experience, and support them in using our product successfully. You’ll also work closely with the sales team to bridge the gap between technical and customer needs.

Our Client is experiencing rapid growth, having expanded 3X over the past 12 months—and this is just the beginning. Operating in the IT Operations and Cyber market, their cutting-edge technology and platform have already generated significant revenue and traction with customers worldwide.

What You’ll Do
● Main focus: Pre-Sales Support: Help customers set up and test our product during the sales process.

● Potential to add more work and Onboarding & Customer Success: Guide new customers through setup, training, and ongoing support.
● Customer Support: Be the go-to person for technical questions and ensure customers have a great experience.

Required profile