Customer & Account Specialist - Rare diseases

Description

Medison offers hope to patients suffering from rare and severe diseases by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets.

As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead and work relentlessly to bring therapy to patients in need, no matter where they live.

Our values are at the core of every action we take, and we are committed to going above and beyond for the benefit of the patients we serve.

We are a dynamic, fast-paced company operating in over 25 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile, and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us!

We seek a Customer & Account Specialist to promote the company's product in hospitals and dedicated clinics nationwide. 

You will communicate with professional HCPs in the center–south area and work with a diverse group of specialists: pediatric ENDO, Pediatric Neurology, Metabolic specialists, Geneticists, Family medicine, and pediatrics in various channels such as F2F and digital, to raise product awareness, answer queries, provide updated and reliable information, and introduce new products.

Responsibilities

• Promoting the company's products in the field based on the BU strategy and work plan.
• Align and inspire to achieve business goals and KPIs, defined by the BU reporting to the Team Leader (TL).
• Digital transformation—Engage with customers via multichannel "routes," including face-to-face meetings, online meetings, and phone meetings aligned with TL instructions. Increase interactions via approved emails (AE) and other digital tools provided, routine usage of iPads in F2F meetings, and CLMs.
• Territory and customer management: MCCP update, Call plan adherence (CPA), and identifying customer needs using digital tools in Veeva.
• Territory and customer "mapping"- KOLs and influencers periodically conduct territory sales analysis based on sales reports. As a result, work planning is aligned with TL and strategy.
• Teamwork- share practice, constant reflection, and feedback on fieldwork with team members and TL.
• Organizing appointments and meetings with specific HCPs
• Support HCPs' decision to optimize patient outcomes in an ethical way
• Giving lectures to physicians and medical personnel (according to the MC terms)
• Raise awareness of the unit's products and scientific updates (EBM)
• Meeting both the business and scientific needs of healthcare professionals 
• Development of new initiatives, both personal in the territory and at the team level.
• Creating collaborations and establishing professional relationships with HCPs and HFs.
• Active participation in team meetings, including sharing information and best practices, reading relevant materials, and preparing presentations according to the team's needs.
• Open communication with customers and company’s functions regarding the team products
• Maintain a deep and current knowledge of the industry, trade association, competitors, and buyer dynamics and focus effort on customer opportunities.
• Working according to the company's practices, compliance codes, rules, and regulatory guidelines
• Report any safety information received during work to the Pharmacovigilance Department.
• Attending conferences in Israel and overseas.

Requirements

• Experience as a Medical Representative in the pharmaceutical industry with previous experience with prescription drugs, at least one year - Must
• Experience working with specialists – Advantage
• Bachelor of Health Sciences
• Fluent in Hebrew and English - Must
• Presentation skills in Hebrew & English
• Valid driver's license – willing to work across the country