Offer summary

Qualifications:

Strong communication and customer service skills are essential., Proven experience in delivering network support services is required., 2-5 years of relevant experience in technical support or related fields is preferred., Ability to read blueprints and drawings, and handle equipment installation and maintenance..

Key responsabilities:

Perform network troubleshooting and install upgrades as needed.

Provide on-site technical support and collaborate with client contacts.

Install and swap out network equipment, including switches and routers.

Monitor and maintain client systems to ensure optimal performance.

Fortitude Nicsa Global (FNG) is a leading provider of comprehensive IT services, supporting businesses in over 160 countries with innovative, 24/7 solutions. Our expertise spans hardware maintenance, professional IT services, and specialised wireless network solutions. With multilingual hubs across Europe, Asia, the Middle East, and the Americas, FNG delivers seamless, globally integrated support tailored to meet the unique needs of our clients. As an official Ekahau partner, we specialise in conducting wireless surveys globally, delivering top-tier Wi-Fi planning, optimisation, and troubleshooting services. Our team utilizes advanced Ekahau tools to ensure robust and reliable wireless connectivity in any environment, from corporate offices to large-scale industrial sites. In addition to wireless solutions, FNG offers a full suite of structured cabling services, 5G cellular surveys, and audio-visual (AV) installations. Whether you need scalable network infrastructure, cutting-edge 5G coverage assessments, or seamless AV setups, our experienced team is equipped to handle projects of any size and complexity, ensuring high-quality results every time. Guided by our visionary leadership team, including CEO Katy Upton, CSO Greg Upton, and CTO Renzo Menendez, we are redefining IT support through exceptional customer service and cutting-edge technology. Our OEM-certified engineers focus on extending the life of IT assets, reducing costs, and boosting efficiency. We pride ourselves on offering flexible, custom-built Service Level Agreements (SLAs), tailored to align with our clients' unique requirements and growth objectives. Fortitude Nicsa Global is also officially Great Place to Work accredited, reflecting our commitment to fostering a positive, inclusive, and dynamic workplace. We believe that a supportive work environment drives innovation and excellence, enabling our team to deliver the best outcomes for our clients. Enquire with us today to find out more.

Job description

TECHNICAL SUPPORT SPECIALIST POSITION - Freelancer

FNG is the IT partner of choice offering global expertise across 160 countries worldwide. With multilingual hubs in Europe, Asia, Africa, the Middle East and America, no matter the location FNG can provide comprehensive IT support and maintenance.

This contract role is an ongoing project where you could be required to do freelance work for a day, week or month at a time across the next few years.

This role is for a freelancer or someone who has the ability to work sporadically.

Responsibilities

Perform network troubleshooting and installing upgrades.
Provide on-site technical support and collaborate with client site contacts, tech support services as required.
Operate and maintain equipment during field dispatches.
Install/swap out network equipment including switches and routers.
Provide support progress updates to managers as and when needed.
Can handle low complexity installs, moves, repairs, uninstalls, site survey, triage, vendor escort, rack and stack equipment.
Install, terminate, label and test cabling related to telecom circuit demarcation extensions.
Monitor and maintain client systems to ensure peak performance and stability.
Partner with internal teams and external vendors to resolve issues quickly and maintain service continuity.
Can read blueprints and drawings.
Ability to place, connect and activate telephone devices.
Able to life equipment weighing over 75 lbs.

Experience

Strong communication and customer service skills.
Proven record in delivering network support services.
Strong organizational and time-management skills with the ability to manage multiple tasks and prioritize urgency.
2-5 years experience
Collaborator with excellent communication and client-facing skills.
Commitment to quality, ensuring the highest standards of service delivery.

Required profile