Offer summary

Qualifications:

1-2 years of experience in customer service or client support., Excellent written and verbal communication skills., Ability to resolve complaints with effective solutions., Familiarity with CRM systems is preferred..

Key responsabilities:

Manage inbound customer communications via calls and emails.

Advise customers on leveraging products/services based on their needs.

Maintain up-to-date product knowledge to provide accurate information.

Record customer interactions in the CRM for relationship development.

Job description

We are looking for a customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

1-2 years proven experience in supporting client success
Excellent written and verbal communication skills
Ability to address complaints and issues with effective solutions and a positive attitude
Passion for delighting customers with above and beyond service
Excellent time-management and prioritization skills
Familiarity with CRM system