Offer summary

Qualifications:

Proven experience in business analysis, particularly in software or CRM implementations., Strong understanding of Zoho CRM and related applications or similar software like Salesforce or Hubspot., Excellent communication skills for clear reporting and documentation., Problem-solving mindset with a client-centric approach..

Key responsabilities:

Lead discovery sessions with clients to understand their business processes and needs.

Define project scope, establish timelines, and develop an understanding of requirements with clients.

Conduct analysis of current workflows to identify improvement opportunities aligned with Zoho's capabilities.

Document requirements and workflows to ensure project clarity and support change management efforts.

Job description

This is a remote position.

About Mirror Advisors:

Mirror Advisors LLC specializes in tailored Zoho solutions that empower businesses to streamline operations and maximize efficiency. Our team is dedicated to helping clients achieve their goals by delivering high-quality, customized software implementations.

Role Overview:

We are looking for a skilled Business Analyst to join our team, focusing on scope and discovery phases for Zoho implementation projects. The ideal candidate will collaborate closely with clients to identify their unique business needs, translate those requirements into actionable insights, and support the development of robust, client-centered Zoho solutions.

Key Responsibilities:

Lead discovery sessions with clients to understand their business processes, needs, and challenges.
Work with clients to define project scope, establish timelines, and develop an in-depth understanding of requirements.
Conduct analysis of current workflows, identifying opportunities for improvement and alignment with Zoho’s capabilities.
Collaborate with technical teams to translate requirements into actionable project plans and configuration options within Zoho.
Document requirements, workflows, and project scopes to ensure clarity and continuity throughout the project.
Support change management efforts to ensure a smooth transition for clients as they adopt new processes.