Director, Cybersecurity (Remote - US)

At TixTrack, we support our clients by creating superior ticketing solutions for performing arts, cultural institutions, attractions and immersive experiences through a combination of modern technology, beautifully simple design, and the art of listening.

Founded in Los Angeles, we are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

With a presence across both the US and international markets such as the UK and New Zealand, we are anticipating robust growth in 2025.

Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”.

About The Role

The Director, Cybersecurity is responsible for developing, implementing, and maintaining TixTrack’s security strategy, IT risk management program, and operational security requirements. This is a hands-on leadership role that ensures compliance, protection, and resilience of information assets in alignment with industry standards and regulations.

This position plays a critical role in executing security initiatives, deploying security technologies, ensuring adherence to security policies and procedures, and managing education programs for user awareness and compliance. Additionally, this role oversees IT operations, ensuring corporate IT infrastructure, systems, applications, and security controls align with business needs and industry best practices.

This role collaborates across teams to maintain an evolving security posture that aligns with business risk tolerances and regulatory requirements. This position reports to the CEO.

This position is full-time and fully remote. Candidates must be located in California, Oregon, Colorado, Texas, Wisconsin, Minnesota, Louisiana, Florida, Virginia, North Carolina, South Carolina, New Jersey, New York, or Connecticut. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office.

About You

• You have a proven track record of developing and executing cybersecurity strategies that align with business objectives, ensuring compliance with industry standards such as SOC 2, GDPR, and PCI.
• You bring deep technical knowledge in IT security, risk management, and compliance, with hands-on experience implementing security controls, managing threats, and leading incident response efforts.
• You are comfortable partnering with executive leadership, product teams, and external auditors to drive security initiatives that support both corporate IT infrastructure and cloud-based software services.
• You are passionate about fostering a strong security culture through training, awareness programs, and clear communication, ensuring that security is a company-wide priority.

What You'll Do

• Work with executive leadership to define and deliver on an effective strategy, influencing business cases and timelines to ensure that suitable controls are always in place.

• Identify gaps in the security posture, inclusive of both corporate IT systems and practices, as well as our product portfolio of cloud-based software services.

• Maintain alignment with relative security certifications such as SOC 2, GDPR, PCI, Cyber Essentials Plus, DPF, and CCPA.

• Partner with external auditors during audits to ensure smooth completion of audits.

• Continue to develop and deliver industry-leading security cultures, creating the right tools, content, and messaging to drive continual improvement of the human aspects of security controls.

• Oversee IT operations, ensuring corporate IT infrastructure, enterprise security tools, and access management policies are effectively managed and aligned with security and operational best practices.

• Collaborate with product and engineering teams to develop and implement agreed-upon standards and security practices.

• Ensure that regular vulnerability management processes and evaluations are conducted.

• Lead security incident responses, ensuring timely detection, analysis, and mitigation of security threats.

• Monitor threats and other signals of activity to determine if further action is required.

• Ensure that disaster recovery and business continuity plans are in place and tested, including IT system resilience.

• Manage security training and awareness programs for employees, including phishing simulations, policy communication, and compliance education.

• Brief the executive team on status and risks, overall strategy, and necessary budget.

• Ensure staff/vendor compliance with TixTrack’s security policies and procedures.

• Approve and administer identity access policies.

• Schedule periodic security tests, including internal and external penetration testing and phishing.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities, that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.

What You'll Bring

Minimum Requirements

• Bachelor’s degree in Computer Science, Information Systems or related field required.
• At least 8 years of progressive experience in IT Security, risk management, compliance, or cybersecurity roles.
• Minimum of 3 years of direct management experience with proven success in a leadership role.
• Professional certification such as CISSP, CISM, or equivalent.
• A strong understanding of current and emerging information security and technology, regulatory, and compliance trends.
• Knowledge with respect to security administration and information technology governance in a multiplatform environment.

• Experience in establishing cybersecurity and risk metrics for reporting.
• Knowledge of risk assessment procedures, policy formation, role-based authorization methodologies, authentication technologies, and security attack pathologies.
• Proven experience overseeing corporate IT operations, including infrastructure security, access controls, and enterprise IT management.

Essential Skills

• Strong oral and written communication skills with ability to communicate as a leader.
• Possess highly effective leadership, strategic thinking, and problem-solving skills.
• Ability to understand new issues quickly and make wise decisions.
• Ability to effectively adapt to rapidly changing technology and apply it to business needs.
• Ability to work under pressure, plan personal workload effectively, and delegate.
• Excellent organizational and time management skills.
• Ability to communicate complex security and IT concepts clearly to both technical and non-technical stakeholders.

Tools You’ll Use

• Slack
• Microsoft Office
• Google Workspace
• Single Sign-On
• MDM
• Phishing Exercise Platform
• Vulnerability management platforms
• 24x7 detection & response platform
• EDR/XDR
• Compliance automation

What We Value

Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work.

Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute.

Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work.

Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations.

Our Commitment to Diversity

TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace.

We are focused on building a culture that acknowledges and values diversity, equity, and inclusion.

What We Offer

• Base annual salary range of $160,000 - $180,000, commensurate with experience.
• Annual bonus based on performance and company success
• 100% paid medical, dental and vision benefits for employee and dependents
• Company-paid life insurance
• Traditional and Roth 401k plans
• Paid parental leave
• Volunteer days off
• Working abroad opportunities
• Learning & development opportunities with company reimbursement for eligible educational expenses
• Flexible scheduling
• Generous PTO and holiday schedule
• Remote work environment

California Applicants: CCPA/CPRA Notice

Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing accommodations@tixtrack.com.