Senior Product Designer - PLG

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Senior Product Designer, you will take a leadership role in shaping and optimizing our product-led growth experiences, ensuring they are user-friendly, innovative, and drive meaningful engagement. You will bring a strong design vision, strategic thinking, and expert-level craft to the team, guiding the evolution of our onboarding experiences to be best-in-class.

You are a creative and strategic thinker with a strong foundation in product design, interaction design, and visual aesthetics. Your ability to collaborate seamlessly across product management, design, and engineering teams will be key to delivering world-class experiences. Your work will not only inspire and delight our users but also drive measurable business impact.

Our team is passionate, empathetic, and dedicated to improving the lives of our service professionals (our Pros). We believe that their success is our success, and we strive to build experiences that empower them to thrive.

What you do each day:

• Lead the design and strategy of simple, elegant, and high-impact onboarding experiences that drive activation and engagement.
• Champion the user by advocating for their needs while balancing business objectives.
• Drive research and testing to uncover insights that shape design decisions, leveraging qualitative and quantitative data to iterate and refine solutions.
• Define and enhance user experience flows, interaction patterns, and information architecture to create seamless and intuitive experiences.
• Present and communicate design concepts, strategy, and rationale effectively to cross-functional teams and stakeholders.
• Innovate and push the boundaries of best-in-class onboarding and PLG design patterns, incorporating interactivity, motion, and accessibility principles.
• Mentor and guide junior designers, fostering a culture of excellence, collaboration, and growth.
• Establish and refine design principles, guidelines, and documentation that enable consistency and scalability across the product ecosystem.

Qualifications:

• 5+ years of experience in product design for SaaS products, with a focus on product-led growth, user onboarding, and activation.
• Bachelor’s degree in a related field or equivalent professional experience.
• A strong portfolio showcasing end-to-end design processes, UX/UI best practices, and measurable business impact.
• Deep understanding of design patterns, interaction models, and technologies across web, iOS, and Android.
• Expertise in accessibility standards and inclusive design principles.
• Strong proficiency in design tools like Figma, Sketch, and prototyping tools.
• Experience working with engineers to ensure high-fidelity implementation of designs.

What will help you succeed:

• Systems thinking: Ability to understand and design within a complex product ecosystem while balancing micro and macro perspectives.
• Pixel-perfect execution: A relentless attention to detail that ensures high-quality output beyond Figma.
• Strategic influence: A strong, opinionated design perspective that effectively integrates business goals and user needs.
• Experimentation mindset: Comfort with rapid iteration, A/B testing, and data-driven decision-making.
• Strong communication skills: Ability to articulate design rationales clearly and persuasively to diverse stakeholders.
• Curiosity and growth mindset: Always seeking to push boundaries, explore new design paradigms, and stay ahead of industry trends.

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $111,000-$138,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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