Solution Delivery Manager

JOB TITLE: Solution Delivery Manager

PROGRAM: Elections Products

LOCATION: Hybrid-Remote; Norwalk, CA

EMPLOYMENT: Full time 40/hr. per week

WORK AUTHORIZATION: US Citizenship/Green Card

*** No 3rd party please**

ABOUT US:

The Canton Group is a privately held, family-owned company with over 25-years of delivering award-winning websites, software, and digital modern secure solutions to Fortune 500 organizations and Government entities.  We take immense pride in offering our employees the benefit of working fully remote while our Headquarters remain open in Baltimore, Maryland. The Canton Group’s presence spans across the nation – including our employees and clients – apply today and join us on our journey of growth!

Our Core Values:

Intellectually Curious | Committed to doing things the right way | Transparent, Honest, and Fair |Determined to delight our customers | Dedicated to Collaboration|

WHO ARE WE SEARCHING FOR? 

The Solution Delivery Manager serves as the primary client-facing delivery manager responsible for orchestrating successful solution implementations across our SLED (State, Local, and Education) and elections domain projects. This role bridges the gap between technical delivery teams, product management, and client stakeholders to ensure seamless solution deployment and adoption.

RESPONSIBILITIES:

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

·       Lead end-to-end solution delivery for complex client implementations, with a focus on SLED and elections domain projects

·       Partner with Product and Design teams to create comprehensive delivery plans that align with client expectations and contractual obligations

·       Manage and communicate project roadmaps, timeline adjustments, and scope changes to stakeholders

·       Oversee quality assurance processes, including UAT coordination, defect management, and resolution tracking

·       Drive user adoption through strategic change management and training initiatives

·       Monitor and report on key performance indicators, including user sentiment, adoption metrics, and system performance

·       Manage cross-functional delivery teams including project managers, release leads, and training/OCM specialists

·       Ensure adherence to non-functional requirements (NFRs) and maintain system health metrics

·       Proactively identify and mitigate delivery risks, escalating issues as needed

REQUIRED EDUCATION & EXPERIENCE:

·       A Bachelor’s Degree from an accredited college or university with a major in Computer Science, Information Systems, Business, or other related scientific or technical discipline or five (5) years of equivalent experience in a related field. A Master’s Degree is preferred.

·       Extensive experience with project management tools (e.g., JIRA, Confluence, Aha!, SmartSheet, Monday.com, Azure DevOps).

·       Deep understanding of modern development frameworks and SDLC methodologies.

·       Proven success in enterprise solution deployments and SLED sector projects, particularly elections systems.

·       Strong skills in stakeholder management, executive communication, and change management strategies.

·       Proficiency in system metrics analysis, QA processes, UAT management, and technical concept translation.

·       Strategic mindset with strong leadership, problem-solving, and team collaboration skills.

·       Excellent communication, presentation, and multitasking abilities in fast-paced environments.

·       Hybrid work setup in Los Angeles with some client-facing travel required. 

PHYSICAL REQUIREMENTS: 

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift 15 pounds at a time
• May be required to work on-call or long hours if necessary, in case of serious network malfunction.

AFFIRMATIVE ACTION/EEO STATEMENT:

 It is the policy of the Canton Group to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.

As part of the company's equal employment opportunity policy, the Canton Group will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

Employees and applicants shall not be subjected to harassment, intimidation or any type of retaliation because they have (1) filed a complaint; (2) assisted or participated in an investigation, compliance review, hearing or any other activity related to the administration of any federal, state or local law requiring equal employment opportunity; (3) opposed any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercised any other legal right protected by federal, state or local law requiring equal opportunity.

The above-mentioned policies shall be periodically brought to the attention of supervisors and shall be appropriately administered. It is the responsibility of each supervisor of the company to ensure affirmative implementation of these policies to avoid any discrimination in employment. All employees are expected to recognize these policies and cooperate with their implementation. Violation of these policies is a disciplinary offense.