Client Success Associate

A premier provider of coaching and consulting services is seeking a diligent and proactive Client Success Associate to support clients through a career development program. The ideal candidate is detail-oriented, highly organized, and proactive in assisting clients, managing communications, and handling administrative tasks.

Location: Remote, Full-Time, 9 AM - 5 PM PST

Key Responsibilities

• Respond to helpdesk tickets within 24 hours, accurately labeling requests and ensuring a positive client experience.

• Manage and moderate the Facebook Group, approving/declining requests and engaging with posts to foster community interaction within 24 hours.

• Provide coaching support, including posting call reminders, uploading session recordings, assisting in live sessions, and supporting coaches with administrative tasks.

• Share client success updates, track coaching call records, and communicate wins effectively.

• Support administrative tasks, including updating LinkedIn and resume files, tracking submissions, managing Dripify tasks, and sending follow-ups to maintain operational efficiency within SLA.

What Success Looks Like

• Efficient client support – Timely responses and accurate issue resolution enhance client satisfaction.

• Engaged online community – Active group management fosters a supportive, interactive space.

• Seamless coaching support – Well-organized scheduling and session management improve client experience.

• Accurate administrative execution – Up-to-date records and streamlined processes ensure operational efficiency.

• Proactive problem-solving – Tasks are managed efficiently with minimal oversight.

Key Qualifications & Skills

• Experience – 1-3 years in customer service, virtual assistance, or client success roles.

• Technical Skills – Familiarity with ticketing systems, CRM tools, and email management platforms.

• Fluent English (C1/C2) – Strong written and verbal communication skills.

• Tech-Savvy & Quick Learner – Proficient in Google Drive, Airtable, Dripify, and ChatGPT.

• Strong Organizational Skills – Ability to manage multiple tasks and meet deadlines efficiently.

• Problem-Solving Ability – Able to assess inquiries, troubleshoot issues, and escalate when necessary.

• Customer-Centric Mindset – Ability to communicate clearly and provide a high-quality client experience.

• Attention to Detail – Accurately track client interactions, updates, and records without supervision.

• Availability – Must be available to work PST hours.

• Work Environment – Reliable internet connection and a quiet, professional workspace.

Why Join?

• Work in a collaborative and supportive team environment.

• Gain hands-on experience with leading tech tools and platforms.

• Access opportunities for growth and professional development.

• Remote work with flexible scheduling.

• A fun, engaging work culture! 🎉

Application Process:

To be considered for this role these steps need to be followed:

• Fill in the application form

• Record a video showcasing your skill sets