Solution Engineer - Recording & QM

So, what’s the role all about?

A NICE Solution Engineer will play a pivotal role in leading the functional and technical sales process with a focus on NICE’s Recording and Quality Management solutions. Through discovery, requirements gathering, validation, and demonstration, the Solution Engineer will connect customer needs to tailored solutions. They will be a trusted advisor capable of articulating the value of NICE’s Workforce Augmentation solutions to both business and technical stakeholders.

How will you make an impact?  

• Deliver compelling demonstrations that align NICE’s Recording and Quality Management solutions with the customer’s unique business challenges.
• Identify and address all functional and technical challenges of assigned accounts.
• Interpret customer requirements with precision and utilize strategic questioning to exceed expectations.
• Educate and influence clients on how NICE’s solutions deliver superior value, ease of use, and measurable benefits.
• Take the lead in all technical elements of the sales cycle.
• Assist in the creation and execution of successful proof of concepts (POC) to demonstrate solution effectiveness.
• Collaborate closely with account executives and overlay teams, actively contributing to a team-based sales strategy.
• Demonstrate expertise in integrating NICE solutions with different types of Automatic Call Distributors (ACDs) and Private Branch Exchanges (PBXs).
• Respond to RFIs/RFPs, addressing both functional and technical components with expertise.

Have you got what it takes?

• 5+ years of experience supporting multiple software products and services in complex account environments.
• 3+ years of experience in supporting Recording and/or Quality Management solutions within enterprise accounts.
• Excellent skills in delivering presentations and customized demonstrations.
• Proven track record of driving strategic deal wins.
• Ability to manage multiple intricate sales opportunities at once.
• Strong communication skills to connect with C-level executives and frontline employees alike.
• Familiarity with different types of ACDs, PBXs, and their integration requirements.
• Solid understanding of network protocols, compliance standards, and cloud security practices.

You will have an advantage if you also have:

• Experience or knowledge of Workforce Engagement Management (WEM), CCaaS, and Customer Experience (CX) solutions.
• Familiarity with a full suite of SaaS product offerings.
• Certifications or hands-on knowledge of cloud platforms like AWS, Azure, and Google Cloud.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requisition ID: 6474
Reporting into: Director of Presales
Role Type: Individual Contributor