Solutions Engineer

About us:

Protex AI is a VC-backed technology company building a privacy-preserving computer vision platform to enable proactive Health and Safety (EHS) workflows. We leverage the domain knowledge of EHS teams to help our computer vision system understand the concept of danger, preventing accidents before they occur. Every worker has the right to go home safe and healthy every day and every employer has the responsibility to provide a safe work environment. Our mission at Protex AI is to ensure that this is the case in every facility around the world by empowering EHS teams to adopt proactive safety cultures and in doing so realise an injury-free workplace.

What You'll Do:

• Develop and maintain strong relationships with key stakeholders, including customers, partners, and industry influencers.

• Collaborate across teams (Engineering, Product, Client Success) to ensure effective problem resolution.

• Support client-facing teams with explanations of complex problems to non-technical stakeholders via calls, emails and documentation 

• Debug and resolve camera-related and networking issues across client installations using Linux systems via AWS.

• Monitor and investigate system issues using AWS CloudWatch analysing error codes and logs to identify root causes.

• Troubleshoot integration issues between edge devices and cloud (database), ensuring uninterrupted system performance.

• Provide escalated technical support for system installations and deployments

• Debug Python and JavaScript code as needed to resolve client-facing issues

• Contribute to the continuous improvement of processes, tools and systems, documenting technical solutions and for the purposes of knowledge base development

What You'll Need:

• Minimum of 2 years of experience in a technical role, preferably in the AI or computer vision industry.

• Excellent communication and presentation skills, with the ability to effectively convey complex technical concepts to both technical and non-technical audiences.

• Self-motivated and results-oriented, with a strong sense of ownership and accountability.

• Bachelor's degree in Computer Science, Engineering, or a related technical field is preferred.

• Willingness to travel as required for client meetings, conferences, and on-site visits.

• Excellent stakeholder management and relationship management skills.

• Technical skills and/or languages

  • Demonstrated AWS experience

  • Demonstrated expertise with Python coding language

  • Demonstrated experience with technical tools, including

    • AWS Console (or other cloud services tool)

    • Git

  • Demonstrated experience with Linux/Unix, including:

    • Networking on Linux/Unix

    • Command Line interface

Nice to Have:

• Previous experience working in a startup environment.

• Experience with deployment and integration of hardware-based technology solutions in real-world applications.

Protex AI is an inclusive and equal opportunities employer. We are committed to creating an equitable workplace for everyone regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.