Offer summary

Qualifications:

2+ years of experience in technical account executive roles targeting a technical audience., Strong understanding of developer tools and terminology., Commercially-minded with a focus on revenue growth and customer retention., Ability to build and maintain long-term customer relationships..

Key responsabilities:

Act as the primary technical expert for customers, solving problems without relying on sales engineers.

Identify and prioritize inbound customers that align with the ideal customer profile (ICP).

Own customer relationships post-sale, promoting new products as they are developed.

Set up necessary tools and processes for the sales function.

Job description

About The Role

SigNoz is a global open source project with users in 30+ countries. We are building an open-source observability platform which helps developers monitor their applications and troubleshoot problems, quickly.

In less than a year of our launch, we have reached 20000+ Github stars, 6000+ members in the slack community and 150+ contributors.

Why us?

Opportunity to work in a global dev infra product
Backed by YC and some of the prominent VCs in the Bay Area.
We are completely remote. No offices.

What We Are Looking For

This is not your typical AE role. If you’re looking for a classic AE who pairs with a sales eng then passes the customer to CS to take care of role, you should stop reading now.

We’re Looking For Someone Who Is

Technical enough to help our customers - you need to be incredibly helpful and solve real problems without asking a sales engineer for help. No going away and asking an expert by default - you will be the expert.
Great at reading the signs of which inbound customers to focus on - you will be laser focused on helping customers who match our ICP, and not spending time where you can’t have an impact.
Good at maintaining long term relationships past the initial sale - you will own the relationship and sell new products in as fast as we build them, not just hand off to an account manager.
Someone who can set up toolings etc for the sales function.
Based in the US time zone

Who Would Be a Good Fit

2+ years experience in technical account executive roles which sell to technical audience. Preferred yrs of experience 2-6 years
Understanding of tools developer use and developer terminology.
Commercially-minded - you’re excited about growing and retaining revenue. If we’ve never spoken to a particular customer, you’ll get creative to get them to engage.
Strong customer focus - you need to help our users and remove any blockers to them using SigNoz effectively.
Good at handling relationships strategically - helping a customer achieve their goals over time, expanding their usage and buying more and more products from us as they do so, while saying no to customers who we’re not right for.
You’re able to go deep on understanding the product. You don’t need to be a developer but the ability to get into the details will give you confidence and really help you bring more value to customer conversations.

Who May Not Be a Good Fit

Candidates who are fresh out of college
Candidates who have don't have experience working with developer focused products
People who need lots of sales infra to be in place.

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