Offer summary

Qualifications:

Fluent communication in German and English is essential., At least 1 year of experience in customer service or administrative roles., Strong problem-solving skills and ability to manage technical issues., Teamwork and adaptability in a dynamic environment are valued..

Key responsabilities:

Attend to and resolve customer inquiries in German, ensuring exceptional service and customer satisfaction.

Manage daily communication with clients, including incident follow-up and ticket management.

Prepare follow-up reports and contribute to service improvement based on customer feedback.

Collaborate with the team to enhance the overall customer service experience.

Boost your digital future with BETWEEN Technology, your indispensable strategic partner in the thrilling world of engineering and IT. We are dedicated to connecting extraordinary talent with cutting-edge projects, creating synergies that drive growth and innovation.Immersed in the universe of consulting specialized in computer science, telecommunications, emerging technologies, and engineering, our multinational presence has been forged over two decades of excellence. We offer comprehensive solutions and high-quality services, aiming to lead the technological consulting sector. All this is backed by a rich history and a team deeply committed to your success.As a consultant at BETWEEN Technology, you will discover that we offer more than just meaningful projects. We provide you with an enriching work environment where human treatment and professional recognition are our priority. With us, you'll engage in projects that will motivate you and make you feel valued.At BETWEEN, we take on a dual challenge: meeting our clients' expectations while providing our collaborators with opportunities to develop a robust professional career through TaaS (Talent as a Service) and the implementation of technological solutions. Today, our BETWEEN family consists of more than 850 professionals spread across 12 offices around the world.With our global presence, our services reach every corner of the world. Relying on our local knowledge, we are able to operate in various sectors of the global economy, from industry to services.Since November 2019, Between Technology has been part of The Talent Club, an international talent consortium, enhancing our evolution and consolidation in the sector thanks to its experience and ethics.https://bit.ly/3MjIXFW

Job description

En BETWEEN te ofrecemos las oportunidades que necesitas para alcanzar tus objetivos profesionales. Si quieres desarrollar tus capacidades en IT e Ingeniería ¡este es tu próximo destino!

Damos soporte en una gran variedad de áreas como Firmware, Software, BI, Diseño, Project Management y muchas más. Además, desarrollamos soluciones tecnológicas a medida desde nuestros BETWEEN Labs.

Estamos buscando un customer service para cubrir una baja IT en Barcelona.

Funciones

Atender y resolver consultas de los clientes en alemán, proporcionando un servicio excepcional y asegurando la satisfacción del cliente.
Gestionar la comunicación diaria con los clientes, incluyendo el seguimiento de incidencias, gestión de tickets y resolución de problemas técnicos.
Realizar informes de seguimiento y contribuir a la mejora continua del servicio basado en la retroalimentación de los clientes.

Beneficios

Seguro médico con Sanitas.
Oportunidades de formación: Idiomas, Certificaciones, Bootcamps y mucho más.
Multitud de eventos: BETWEEN Night, Torneo de Padel, Black Mamba Race y mucho más.
Retribución flexible (restaurant, transporte, guardería).
Incentivos por validar o recomendar talento.

Buscamos candidatos con al menos 1 año de experiencia en funciones administrativas o en atención al cliente, con un enfoque especial en la gestión de garantías. Si posees habilidades de comunicación en alemán y te apasiona proporcionar un servicio al cliente excepcional, ¡queremos conocerte!

Valoramos la capacidad de trabajo en equipo, así como la adaptabilidad a un entorno dinámico y en constante evolución. En BETWEEN, ofrecemos un ambiente laboral estimulante donde podrás crecer profesionalmente y contribuir activamente al éxito de nuestros proyectos.

Si cumples con los requisitos y deseas formar parte de un equipo comprometido y profesional, esta es una gran oportunidad para ti. Únete a nuestro equipo en Barcelona y comienza a desarrollar tu carrera en un entorno tecnológico envolvente.

Requisitos

Imprescindible: